- How can I start using CDP Internet Access?
- How often can I access my account online?
- Do I require a plug-in for the service?
- Is the service available 24 hours?
- How would I know if my transaction has been successful?
- Why do my transaction pages expire after some time?
- If I have problems with my transactions online, who can I turn to for assistance?
- How can I start using CDP Internet Access?
To begin, click on the login button, and enter your securities account number and your I-PIN. For a thorough understanding of the use of CDP Internet Access, see our demo.
- How often can I access my account online?
You have unlimited access to your account information.
- Do I require a plug-in for the service?
Plug-ins are software programmes that extend the capabilities of the browser in a specific way, allowing you to play audio samples, or view video movies from within your browser.
You do not require a plug-in for CDP Internet Access.
- Is the service available 24 hours?
Yes, CDP Internet Access is available throughout the day, 7 days a week, except for weekly maintenance which occurs between 2300hrs (Saturdays) to 0200hrs (Sundays).
- How would I know if my transaction has been successful?
For every transaction that is completed online, you will receive a confirmation from CDP, either via mail or electronically. If the e-service becomes temporarily unavailable, you can be assured that your transaction has been successfully completed when you receive our confirmation.
- Why do my transaction pages expire after some time?
The webpages which you are viewing will expire after a period of inactivity. This is an automatic "time-out" feature that CDP has installed as a security measure to prevent any unauthorised access if your computer is left unattended.
You will need to login again using your userid and I-PIN if you wish to continue your online transaction.
- If I have problems with my transactions online, who can I turn to for assistance?
Please contact our Customer Service Officers at 6535 7511. Do leave a message if your call is unable to get through after our office hours, so that we can assist you the next business day.
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